Shipping policy
SHIPPING POLICY
Thank you for shopping with LEUNOVA! Here's everything you need to know about our shipping process.
Order Processing All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery Times
- Global shipping: 7-21 business days. Delivery times are estimates and may vary due to customs, weather, carrier delays, or peak seasons.
Free Shipping We offer free standard shipping on all orders.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to update.
Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in the order total.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, we may be unable to modify the order once it has entered processing. LEUNOVA is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect shipping information supplied by the customer.
Refused or Unclaimed Packages
If a shipment is refused by the customer or returned because it was unclaimed, the order will be treated as a customer-initiated return. Original shipping costs, return shipping charges, customs duties, and any other fees incurred during the return process may be deducted from any eligible refund. If these costs equal or exceed the refundable amount, no refund will be issued, except where prohibited by applicable law.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at leeyuna.globalbusiness@gmail.com and we will do our best to assist you.
Contact Us
LEUNOVA
leeyuna.globalbusiness@gmail.com