Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition as when it was received. Proof of purchase is required.

To start a return, you can contact us at leeyuna.globalbusiness@gmail.com. 

If your return request is approved, we will provide you with the appropriate return instructions and return address via email. Customers are responsible for arranging and covering the cost of return shipping unless the item is damaged, defective, or the wrong item was received. Items sent back without prior authorization will not be accepted.

You can always contact us for any return question at leeyuna.globalbusiness@gmail.com.


Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, leaking, or you receive the wrong item, please contact us within 14 days of receiving your order. Include your order number and clear photos of the product, its packaging, and any visible damage so we can investigate and resolve the issue.

Claims for items damaged after delivery due to misuse, accidental damage, improper handling, or normal wear and tear are not eligible for a refund or replacement.

 

Exceptions / Non-Returnable Items
Due to hygiene and safety reasons, opened, used, or tampered skincare and cosmetic products cannot be returned or exchanged.

We also do not accept returns for:

  • Custom or personalized products
  • Sale or clearance items
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for a return, please contact us at leeyuna.globalbusiness@gmail.com before submitting a return request.


Exchanges
We do not offer direct exchanges. If you would like a different product, please return your eligible item (if applicable) and place a new order.


Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet entered processing or fulfillment.

Once an order has been processed, prepared for shipment, or dispatched, it cannot be canceled.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to the following circumstances:

  • Suspected fraudulent or unauthorized transactions.
  • Pricing, product listing, or inventory errors.
  • Product unavailability.
  • Shipping restrictions or inability to deliver to the provided address.
  • Circumstances beyond our reasonable control that prevent fulfillment.

If we cancel an order after payment has been received, a full refund will be issued to the original payment method.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at leeyuna.globalbusiness@gmail.com.